We’re located about 60 miles west of San Francisco in Brentwood, California.
Phone: 925-308-7944
Email: susan@gillygaloofus.com.
Call or email me and I can usually get back to you within 24 hours. I prefer to speak with you and go over your request before committing to moving forward. It’s important to me that you understand what services I can offer and that we are on the same page regarding costs, time frame, and expectations.
Once I’ve spoken with you I will send you some preliminary ideas. This is an opportunity for us to discuss where we need to go to get where you want to be.
I realize that it’s difficult for some people to get a visual idea across over the phone. So, if I feel we’re at an impasse I may ask you to send me some things you really like. That’s often all I need to get you want you want.
I always approach this initial part of the process as “playtime,” an opportunity for us to get to know one another and to play with different ideas until we narrow things down.
Once we get the design concepts in place then I will send you a detailed quote. This is the time to make sure that we’re on the right track….then we start working on the details. This is the part that can get a bit crazy and you may get tired of my emails. But when you consider that what we’re doing is creating something that must be 100% error free, beautiful, and informative, well, that’s a lot of “t” crossing and “i” dotting.
However, never fear! If there’s one thing I know how to do it’s to make sure that everything is done smoothly and on time.
I do provide email proofs and hard copies if required. Proofs must be signed off on before printing will begin.
I generally work pretty fast. Depending on what you need you may start getting preliminary ideas within 24 hours.
For most jobs a two week window is sufficient. However, part of the responsibility for getting things out on time depends on you. If you respond to my email requests and proofs quickly, then the process will go a lot quicker. If you know that it will be difficult for you to get back to me then we will need to discuss a way to make it easier for you. You might want to consider your limitations before ordering and give yourself plenty of time.
Definitely! I’ve been known to take a menu order in the morning and ship it in the afternoon. If there’s anyway I can get you taken care of, I will. If it isn’t possible I’ll let you know right away so you can work on other alternatives.
These are my favorite things to do! If you want to hire me to do a presentation for you please call me as soon as you receive your RFP. I sometimes have multiple clients wanting me to create presentations for the same event, which I will not do. I usually take the first client that contacts me, however, if there are multiple requests I do require a minimum fee. I will advise you within 24 hours if this is the case.
Presentations are billed based on an hourly rate plus the cost of materials. Once we’ve decided on a theme then I will give you a quote based on what I believe the presentation will cost. I will only increase the price if there are major changes or additions. Small revisions can usually be accommodated.
Event Presentations are made to accommodate the menus and other materials. If those materials cannot be made available during production I will design the presentation so that they can be inserted by the client before they present it to their client.
You will receive a detailed quote before I begin the process. I do require that you sign off on the original concept. However, I may not be able to provide proofs of every aspect of the presentation. If you require this we will need to make sure that enough time is available to make this happen.
I can use any standard shipping service you prefer. I usually ship Fedex. Shipping charges are not included in the purchase price of your items. However, I will estimate a cost for you on your quote.
I do not charge any “handling” fees and if you have a shipping account that you’d like me to use I’d be happy to do that if you send me a form or give me your account number.
I usually require 50% of the final fee up front. This is to cover my initial expenses. The other half will be due one week after receipt of the final product.
I will delineate this information for you on the initial quote, and will send you a final invoice.
I will not ship any product until I have received my 50% deposit. If you are a business with whom I have a long term relationship we can negotiate different terms if appropriate.
Currently all payments must be made by personal or company check, or money order.
If you are purchasing wedding stationary I will bill you for each step of the process. For instance, the Save the Dates will be one order, the Invitations another. This way you can spread out your payments over several months.
If you are interested in ordering a custom quilt or in purchasing one in the gallery, please call or email me.
